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Information Sheet -

Complaints about Discrimination in employment and occupation under the Human Rights and Equal Opportunity Commission Act

Have you ...

If the answer is yes, the Human Rights and Equal Opportunity Commission Act 1986 may be able to help you.

What does the Act do?

The Act provides protection for people who have suffered discrimination in employment and occupation. It covers private and public sector employment.

What is discrimination in employment and occupation?

Under the Act a person suffers discrimination in employment and occupation if she or he has been:

because of one or more of the following grounds

It is also against the law to discriminate in employment and occupation on the following grounds, although remedies may exist under other federal laws:

Are all types of discrimination covered by this Act?

No. The Act is very specific. No matter how unfair the discrimination may seem you must have suffered discrimination because of one or more of the grounds listed above to make a complaint to HREOC.

We cannot deal with your complaint if, for example, you felt you were being treated unfairly because of a personality conflict between you and another person within the workplace.

What about job requirements?

Most jobs require you to have certain skills, qualifications or experience so that you can undertake the work competently or safely. It is not discrimination if you do not get a job or a promotion because you do not have the necessary skills, qualifications or experience required for the job.

Employers should choose the best person for the job. They should make this decision based on a person’s ability to perform the essential or ‘inherent’ requirements of the job. An employer can only refuse to employ a person on the basis of criminal record if it is clear that because of the criminal record the person will be unable to perform the essential requirements of the job.

What can I do if someone discriminates against me?

You may want to deal with the discrimination yourself by raising it directly with the people concerned. If this does not resolve the situation, you or someone else on your behalf, - such as a solicitor or trade union – can make a complaint to the Human Rights and Equal Opportunity Commission.

It does not cost anything to make a complaint to HREOC.

Your complaint needs to be put in writing. If you are not able to put your complaint in writing, we can help you with this. HREOC also has a complaint form to help you make a complaint, or you can lodge a complaint by email or online through our website

The complaint should say what happened, when and where it happened and who was involved.

What will happen to my complaint?

  1. Investigation

When your complaint is received by HREOC we will look through it to make sure it is covered by the Act. If we can not deal with your complaint we will write to you and explain why.

If we investigate the complaint an Investigation/Conciliation Officer will get more information about what happened and find out what you and the respondent agree and disagree on. We may ask fr copies of relevant documents and to interview witnesses. If the complaint is not supported by enough information it may be declined.

If there is enough information to suggest that you have been discriminated against we will assist you and the employer to to try and resolve the complaint through an informal process called conciliation.

  1. Conciliation

Conciliation is a process that allows the parties to a complaint to talk through the situation with the help of someone independent and settle the matter on their own terms. The Investigation/Conciliation Officer ensures that the process is fair to everyone and will help the parties to try and reach an agreement. The Officer may organise a conciliation conference, a teleconference or try and resolve the matter through an exchange of letters. The conciliation conference is not a public hearing, court of law or tribunal. Parties do not have to prove or disprove the complaint.

  1. Report

If conciliation is unsuccessful or not appropriate and HREOC finds that the act or practice complained of is discriminatory the HREOC President may report the matter, along with recommendations for action, to the federal Attorney-General. The report must be tabled in Parliament.

It is important to note that discrimination in employment and occupation under the Act is not unlawful. Rather it is viewed as ‘unfair conduct’. HREOC can not order an employer to treat you fairly or pay compensation. However, we can provide a written report to Parliament about any employer found to have discriminated against you.

What other options do I have?

You can try and talk to the person or organisation causing the problem. You could ask your supervisor or union to help. Your local community legal centre may also be able to assist.

You may also be able to resolve your complaint under federal industrial relations legislation or State and Territory anti-discrimination laws.

Where can I find out more?

HREOC's contact details:

Post:
Human Rights and Equal Opportunity Commission
GPO Box 5218
Sydney NSW 2001

Telephone:
Complaints Info line: 1300 656 419 (local call)
TTY: 1800 620 241 (toll free)
Fax: (02) 9284 9611

Online:
E-mail: complaintsinfo@humanrights.gov.au
Web site: www.humanrights.gov.au

If you are deaf or hearing impaired, the Commission can arrange for an Auslan interpreter if this is needed. You can also communicate with us by TTY by calling 1800 620 241.


Disclaimer: The information on this fact sheet is intended only as a guide. It is not a substitute for legal advice.