This half-day workshop aims to enhance participants general understanding of different types of grievances and best practice principles for managing grievances and grievance processes. Participants will have the opportunity to refine their skills in grievance management and implement workplace specific strategies to handle grievances. Key content covered includes; key concepts and definitions, complaints processes, best practice principles and tailored case studies.
- The workshop’s key learning outcomes are:
- Increased understanding of a grievance
- Increased understanding of the legal frameworks surrounding bullying, harassment and discrimination
- Increased awareness and understanding of the responsibilities of employers Understanding of best practice principles in relation to grievance processes
- Ability to apply best practice principles in the workplace
Each course is tailored to ensure the context is relevant to the particular jurisdiction and audience.
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