This half-day workshop aims to enhance participants confidence and ability to respond to conflict in a workplace environment. The training is tailored to the types of conflict and challenges faced by employees in their specific workplace. Participants gain a deeper awareness of conflict theories and how they can implement strategies to effectively respond to conflict. Key content covered includes; conflict theory, responding vs reacting to conflict, alternative dispute resolution (ADR) skills, tailored case studies.
The workshop’s key learning outcomes are:
- Increased understanding of conflict and people’s relationship with conflict
- Increased understanding of the difference between responding and reacting to conflict
- Ability to identify effective skills and strategies for responding to conflict
- Ability to incorporate knowledge and skills in day-to-day work
Each course is tailored to ensure the context is relevant to the particular jurisdiction and audience.
For more information:
Contact us for training: firstname.lastname@example.org