Contact officer training
Contact officers play a key role in workplaces, acting as “go-to” staff members who assist employees experiencing discrimination, bullying, or harassment.
Now widely incorporated across government, business, and community sectors as a proactive measure in preventing discrimination, bullying, and harassment, contact officers can help to create a positive workplace culture.
Our training uses scenario-based learning with case study examples inspired by real life situations. These scenarios are drawn from our own investigation and conciliation service, so that your staff receive an authentic and relevant training experience.
Contact officer training
Increase your team members’ understanding of inappropriate workplace behaviour, and provide them with the knowledge and skills they need to become contact officers. Suitable for new contact officers or as a refresher for existing contact officers.
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Delivery mode: live workshop
- Completion time: full-day workshop
- Delivered virtually across Australia, or in-person in greater Sydney
- Cost: $5000 (+GST) per workshop
- Participant numbers: Min. 8 | Max. 20
- Facilitated by two of our expert trainers
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Learning outcomes
- Drivers and impacts of workplace discrimination, bullying and harassment
- Relevant legal frameworks, including discrimination law, industrial relations and work health and safety
- Skills and strategies for responding to allegations of discrimination, bullying and harassment
- Incorporating knowledge and skills in day-to-day work
Why choose us?
For over three decades, we’ve been delivering education and training to help organisations across Australia embrace equity, diversity and inclusion. We teach people to understand human rights in educational, workplace and community settings.
- We’re subject matter experts: As Australia’s national human rights institution with a proud 35-year history of promoting and protecting human rights, we have a sophisticated understanding about how to prevent workplace discrimination, bullying and harassment.
- We use a rights-based framework: All our training activities are developed from a rights-based perspective, ensuring course content aligns with all relevant rights, legislation and international conventions.
- We’re cost-effective: We understand the budget constraints under which many organisations operate and we ensure that our prices are highly competitive.
- We’re flexible: We work with our clients to tailor content to suit their specific needs.
Get started
Ready to upskill your team? To discuss your training needs or seek a quote, please contact: training@humanrights.gov.au.
