Highlights of the year - Annual Report 2011-2012: Australian Human Rights Commission
Learn how the Commission resolved over 2,500 discrimination complaints through conciliation, providing legal advice to 17,000 enquirers in 2011-12.
Summary
During 2011-12, we provided information about the law and the complaint process to 17,047 enquirers. We received 2610 complaints alleging discrimination and violations of human rights and we finalised 2605 complaints. We conciliated 48% of finalised complaints, which means that we assisted over 2500 people and organisations involved in complaints to successfully resolve their dispute.
Highlights of the year
Key achievements
Complaints service
During 2011-12, we provided information about the law and the complaint process to 17,047 enquirers. We received 2610 complaints alleging discrimination and violations of human rights and we finalised 2605 complaints. We conciliated 48% of finalised complaints, which means that we assisted over 2500 people and organisations involved in complaints to successfully resolve their dispute.
We exceeded all our key performance standards. 95% of those who were surveyed about the service we provided said they were satisfied with the service and 62% rated the service as ‘very good' or ‘excellent'.
Australian Public Service Human Rights Network
In September 2011, we initiated a series of human rights forums for the Australian Public Service. The forums provide an informal way for APS staff to build their knowledge and understanding about human rights issues. The forums complement more formal training that is being implemented as part of the government's commitment to strengthening human rights in law and practice.
Review into the treatment of women in the Australian Defence Force
In November 2011, we released our report for Phase One of the Review into the treatment of women in the Australian Defence Force. Phase one investigated treatment of women in the Australian Defence Force Academy. Phase Two is examining the effectiveness of cultural change strategies in the ADF and the measures required for increased representations of women in the senior ranks of leadership. We expect to release the Phase Two report in August.
Social Justice and Native Title Reports
In November 2011, the Social Justice and Native Title Reports 2011 were released, focusing on the issue of lateral violence in Aboriginal and Torres Strait Islander communities. The Social Justice Report also acknowledged the political milestones for Aboriginal and Torres Strait Islander peoples represented by the National Congress of Australia's First Peoples and the beginning of a conversation around constitutional recognition.
Inquiry into Australia's treatment of individuals suspected of people smuggling offences who said that they were children
In November 2011, we began an Inquiry into the treatment of individuals suspected of people smuggling offences, who say that they are children. The Inquiry, which concerns the human rights of children, considered all 180 cases where age has been in dispute since September 2008. The Inquiry process prompted an independent review of 28 cases where individuals who had said that they were children were convicted of people smuggling offences. In May and June 2012, the Attorney-General released 15 individuals early on the basis that they may have been children on their arrival in Australia.
Human rights awards
In December 2011, we held our 24th annual Human Rights Awards ceremony at the Wentworth Sofitel Hotel in Sydney. The prestigious Human Rights Medal was awarded to The Hon Ron Merkel QC and the Young People's Human Rights Medal was awarded to Tshibanda Gracia Ngoy. Awards were also presented in eight other categories.
Something in common
In December 2011, we launched two websites aimed at increasing community engagement and understanding and respect for rights. Something In Common and Tell Me Something I Don't Know are designed to make human rights meaningful and accessible, and to provide an online space for people share their stories about every day and extraordinary human rights action.
Improving access for people with disability
In April 2012, we reached an agreement in the AAT with the Australian Subscription Television and Radio Association in regard to the temporary exemption application for captioning levels. This means that people with disabilities will have improved access to television services through the increased use of captioning. On 25 June 2012, we welcomed the passage of the Broadcasting Services Amendment (Improved Access to Television Services) Bill 2012, which will introduce new, and boost, existing requirements for captioning on commercial, national and subscription television broadcasters, including measures to improve the readability, comprehensibility and accuracy of captioning.
BackMeUp
In June 2012, we launched our anti-cyberbullying social marketing campaign, called BackMeUp. The campaign aims to help prevent cyberbullying among young people and emphasizes taking positive action to support friends or peers who are bullied. BackMeUp is a competition in which young people submit a digital story they have created showing the importance of bystanders in a cyberbullying situation.
Working Past Our 60s: Reforming Laws and Policies for the Older Worker.
In June 2012, the Commission released Working Past Our 60s: Reforming Laws and Policies for the Older Worker, a paper that details the restrictions that workers compensation, income insurance and licensing place on people working beyond their 60s. By highlighting how these arrangements that affect older workers, we hope to create impetus for reform, in state and Commonwealth government workers compensation schemes and in the private insurance industry.