Contact officer training
Develop your team's expertise with contact officer training. Learn the knowledge and skills needed to handle human rights matters effectively.
About this training
Delivery
Live workshop: online or in person.
Cost
In-house: $5,000 (+GST) per workshop (7–20 participants)
Open session: $550 (+GST) per person (up to 6 participants per agency)
Sign up
Contact us at training@humanrights.gov.au or book an open session via Humanitix
Summary
Develop your team's expertise with contact officer training. Learn the knowledge and skills needed to handle human rights matters effectively.
Date and time
1 January 2025
12:00 am-12:00 am (AEDT)
Summary
Contact officers are designated staff who support employees experiencing discrimination, bullying, or harassment. To avoid conflicts of interest, these roles are typically separate from human resources or management.
Establishing contact officers helps build a positive workplace culture and proactively prevents harmful behaviours. This approach is widely used across government, business and community sectors.
Our training features scenario-based learning using authentic case examples from our investigation and conciliation service, ensuring relevant and practical skill development.
What you will learn
Outcomes include:
- Develop knowledge and understanding of discrimination, bullying and harassment.
- Identify practical skills and strategies for supporting colleagues who may have experienced discrimination, bullying or harassment.
- Apply knowledge and skills to scenarios relating to day-to-day work.
Course options
In-house
In-house training is customised to your organisation through pre-training consultation with your facilitator. We will provide tailored case studies and opportunities to address specific organisational questions.
Training contact officers as a group builds a collaborative network and encourages idea sharing and action planning.
This workshop can be delivered virtually across Australia as a full day or alternatively as 2 half-days. It can also be delivered in person in Greater Sydney.
The cost is $5,000 (+GST) per workshop for 7 – 20 participants.
Online open session
Open sessions allow smaller organisations to register up to 6 people to complete the training alongside individuals from other agencies. Open sessions are a collaborative space where agencies can learn from each other. Bookings made for additional participants from the same agency will be refunded.
This session is run online over a full day or 2 half-days.
The cost is $550 (+GST) per person and can be booked via Humanitix.
Why choose us
We have provided education and training to organisations across Australia for over 30 years.
Our human rights expertise highlights the importance of equity, diversity, and inclusion in educational, workplace, and community settings.
- We're subject matter experts: as Australia's national human rights institution we understand how to prevent and respond to discrimination, bullying and harassment.
- We use a rights-based framework: our training aligns with relevant rights, legislation, and international conventions.
- We're cost-effective: we recognise budget constraints and keep our prices competitive.
- We're flexible: we tailor content to meet our clients' needs.
Get started
- For in-house sessions, contact us at training@humanrights.gov.au.
- For open sessions book at Humanitix.
