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The complainant is blind and unable to read information on signs and notification screens. He alleged he was refused sighted-guide assistance at a station to enable him to find and make his way to a platform. The respondent public transport provider considered that its station staff and conductors offer passengers with disability sufficient assistance to access station facilities, including …

The complainant is Aboriginal and alleged that, during a conversation in the dining room of a hotel, the respondent, whom she knew in a professional capacity, made derogatory comments about Aboriginal people and referred to them as ‘gins’ and ‘coloured people’. The complainant said she found the comments and the terms used to describe Aboriginal people offensive and intimidating. The…

The complainant is 52 years of age and applied for an overseas position as an English teacher. She alleged the respondent company did not progress her application because it considered she would be unlikely to secure a visa due to her age. The company claimed the decision not to hire the complainant was based on merit and suitability for the role. The complaint was resolved with an agreement…

The complainant is deaf and worked for the respondent vocational training provider. He alleged that his employer and his manager discriminated against him on the ground of his disability, including by excluding him, failing to install visual fire alarms throughout the premises and failing to install a visual doorbell to the staff room. On being advised of the complaint, the respondents…

The complainant has asthma and psychosocial disability, including post-traumatic stress disorder (PTSD), related to trauma. She has an assistance dog. The complainant’s general practitioner referred her to the respondent health clinic for a consultation with the respondent doctor. The clinic’s receptionist contacted her to confirm that she would be undergoing certain medical procedures prior…

The complainant has anxiety and depression. She is enrolled in a bachelor’s degree with the respondent university and resides in student accommodation. The complainant said that the university had previously accommodated her need to take time off her studies to manage her disability. However, she claimed the university had recently started a ‘show cause’ process due to an unsuccessful year…

The complainant worked for a community organisation and alleged that a volunteer stroked her arm and embraced her without her consent at a work event. She said she reported the incident to the organisation and the police. She said the organisation found that the volunteer had breached its Code of Conduct but allowed him to keep working with the organisation. She alleged the matter would have…

The complainant has depression, impaired mobility, is often bed-ridden and has an assistance animal. The complainant was a public housing tenant and claimed he was not permitted to install a fitted animal door on his property to allow his dog to move indoors and outdoors independently without the complainant having to get up to let the dog in or out. On being advised of the complaint, the…

The complainant was employed by the respondent multinational corporation. She alleged her manager discouraged her from applying for a national role after he became aware she intended to undertake in-vitro fertilisation. She also alleged that the company made her role redundant while retaining a less experienced male in a similar role. The company said the work formerly performed by the…

The complainant has depression and post-traumatic stress disorder and has an assistance animal. He alleged the respondent accommodation provider denied him accommodation when made aware that he has an assistance dog, citing a ‘no pets’ policy. On being advised of the complaint, the accommodation provider indicated a willingness to participate in conciliation to try to resolve the complaint…

The complainant is blind. His employer offered him the opportunity to participate in a postgraduate leadership program delivered by the respondent not-for-profit organisation. The complainant said he informed the organisation of his disability on enrolment and requested adjustments to accommodate his disability, including the provision of reading materials in an accessible format. The…

The complainant was employed by the respondent multinational corporation. She alleged her manager discouraged her from applying for a national role after he became aware she intended to undertake in-vitro fertilisation. She also alleged that the company made her role redundant while retaining a less experienced male in a similar role. The company said the work formerly performed by the…

The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by…