Resolved complaint (18) about disability discrimination in goods, services and facilities
Learn how a complaint (18) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2021
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Revised terms and conditions
- Policy change/Change in practice
About the complaint
The complainant has paraplegia and sought to obtain a motorcycle licence. The complainant is unable to ride a two-wheeled motorcycle because of his disability and instead sought to ride a three-wheeled motorcycle modified to allow him to ride it. He alleged the respondent government agency informed him there was no valid path available for doing a test on a three wheeled motorcycle and he would first have to do a course on a two wheeled motorcycle.
On being informed of the complaint, the agency indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an undertaking by the agency to create a licence testing pathway for those who wish to ride a three wheeled motorcycle.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
