Complaints

Making a complaint

• You can make a complaint no matter where you live in Australia.
• It doesn’t cost anything to make a complaint and you don't need a lawyer to make a complaint
• If you are not sure if you can make a complaint about something, you can contact the Commission’s National Information Service by phone on 1300 656 419 or by email to infoservice@humanrights.gov.au.  If we can’t help you, we will try to refer you to someone who can.
• We can only accept written complaints. You can make a complaint online. 
• If you prefer, you can print off a complaint form, fill it in and post it to us at GPO Box 5218, Sydney NSW 2001 or fax it to 02 9284 9611. We can also send you a complaint form and if necessary, we can help you to write down your complaint.
• If we cannot deal with your complaint, we will explain why.

Your complaint information

• To help us to deal with your complaint in an effective and timely manner, we ask: 
  • You keep your complaint to one document of no more than 20 pages. You can use our complaint form to help you make your complaint.  
  • You provide no more than two attachments to your complaint. If we need more information, we will ask you for this.  
• Please note that we do not accept information provided by links or drop boxes.  
• The Commission manages a large volume of complaints with limited resources and may not be able to review information which exceeds the above requirements.  

Printed forms

Investigation

• We will contact you to talk about your complaint and we may ask you to provide more information.
• Usually, we will contact the person who are complaining about and give them a copy of your complaint.
• We may ask them to provide specific information or a response to the complaint. The information provided to the Commission in response to your complaint may include personal information (including sensitive information) about you.
• In some cases, we may decide not to investigate or to stop investigating your complaint.  If this happens, we will explain why.
• We may talk to you about trying to resolve the complaint by conciliation.

Conciliation

Complaints to the Commission are resolved through a process known as conciliation.

Conciliation is a very successful way of resolving complaints. Feedback shows that most people find our process fair, informal and easy to understand. It also helps them to better understand the issues and come up with solutions that are appropriate to their circumstances.

Complaint outcomes can include an apology, reinstatement to a job, compensation for lost wages, changes to a policy or developing and promoting anti-discrimination policies.