Resolved complaint (8) about racial discrimination in the provision of goods and services
Learn how a complaint (8) about racial discrimination in the provision of goods and services was resolved through conciliation.
Summary
- Year: 2021
- Relevant Act: Racial Discrimination Act
- Grounds: Ethnic origin; Race
- Area(s): Goods, services and facilities
- Settlement terms:
- Action taken against named individuals
- Apology - private
- Compensation
- Settlement amount: $1,000
About the complaint
The complainant purchased some items at an outlet of the respondent charity. He claimed a store attendant asked him where he was from. He alleged that when he informed her he was from China, she made comments to the effect that 'the Chinese are doing lots of nasty things to the world' and 'Chinese are disgusting'.
The respondent charity said the person involved had a different recollection of the conversation but admitted making comments of a political nature about the Chinese government. The charity said that such comments were contrary to its code of conduct and it therefore terminated the person's engagement as a volunteer with the charity.
The complaint was resolved. The charity apologised to the complainant for the incident and agreed to pay him $1,000 as general damages.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
