Resolved complaint (57) about disability discrimination in accommodation

About the complaint

The complainant's son is eight years of age and has Attention Deficit Hyperactivity Disorder, learning difficulties and sensory processing difficulties. The complainant alleged the respondent government public housing provider placed her and her son in unsuitable accommodation. In particular, she claimed the home was too crowded and did not offer enough space to set up occupational therapy equipment needed to manage her son's disability. 

On being notified of the complaint, the public housing provider indicated a willingness to participate in conciliation to try to resolve the complaint. 

The complaint was resolved with an agreement that the complainant enter a lease for a larger home and receive $2,000 credit into their rental account. 

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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.

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Please note:

• all complaints are de-identified
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