Resolved complaint (27) about disability discrimination in access to goods, services and facilities
Learn how a complaint (27) about disability discrimination in access to goods, services and facilities was resolved through conciliation.
Summary
- Year: 2021
- Relevant Act: Disability Discrimination Act
- Grounds: Disability; Unlawful to contravene Disability Standards; Victimisation
- Area(s): Access to premises; Disability Standards; Goods, services and facilities
- Settlement terms:
- Adjustments provided
About the complaint
The complainant has a neurological condition and paraplegia. He claimed the pool at the respondent gym, which he used for hydrotherapy, was not accessible and he had fallen as a result. He claimed he was offered a water-wheelchair but felt this was undignified and railings should be provided to allow safe access to the pool.
On being notified of the complaint, the gym indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an undertaking that access railings would be installed in the pool.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
