Resolved complaint (29) about disability discrimination in accommodation
Learn how a complaint (29) about disability discrimination in accommodation was resolved through conciliation.
Summary
- Year: 2021
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Accommodation
- Settlement terms:
- Revised terms and conditions
About the complaint
The complainant advised he has chronic mental health issues and lives in public housing. He alleged he was not allowed to keep a pet snake in his apartment while other residents were allowed to have pets.
The respondent public housing provider advised pets were not allowed in the complainant's apartment unless an exemption had been granted.
The complaint was resolved with an agreement that the complainant would be granted an exemption allowing him to keep his snake so long as he provided assurances that he would keep the snake in a safe and secure manner.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
