Resolved complaint (63) about disability discrimination in goods, services and facilities
Learn how a complaint (63) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2023
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities; Insurance
- Settlement terms:
- Compensation
- Settlement amount: $9,000
About the complaint
The complainant advised she had depression for a short period in the past and that this does not impact on her ability to work. She applied for an increase to income protection insurance which was granted with an exception for mental health issues. She said she applied for a further two increases to her income protection insurance and claims the respondent insurer granted the first request with an exception for mental health issues and declined the second request.
The insurer denied unlawful discrimination but indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an agreement that the insurer pay the complainant $9,000.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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