Resolved complaint (70) about disability discrimination in goods, services and facilities
Learn how a complaint (70) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2023
- Relevant Act: Disability Discrimination Act
- Grounds: Disability aid; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Goods/services/facilities - adjustments provided
About the complaint
The complainant has a mobility disability and sought to park his car in an accessible parking spot at the respondent hotel's car park. He claimed there was no accessible parking or courtesy parking for people with disability.
The hotel advised it did offer courtesy parking for people with disability but acknowledged the layout of the car park was confusing and that patrons may not easily identify accessible parking spots. The hotel undertook to update parking information on its website and to train frontline staff to assist patrons with disability requiring accessible parking.
The complainant considered the actions taken by the hotel resolved the complaint.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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