Resolved complaint (75) about disability discrimination in goods, services and facilities
Learn how a complaint (75) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2023
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Access to premises; Goods, services and facilities
- Settlement terms:
- Goods, services and facilities provided
About the complaint
The complainant alleged the respondent local council failed to provide accessible parking at three local beaches.
The council advised it had recently introduced accessible parking at two of the beaches. The council advised accessible parking would be provided at the third beach as part of planned upgrades to parking facilities.
The complaint was resolved with an agreement that the council install bollards at the two beaches to ensure the accessible parking was accessible in line with Australian Standards.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
