Resolved complaint (96) about disability discrimination in access to premises
Learn how a complaint (96) about disability discrimination in access to premises was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability aid; Disability
- Area(s): Access to premises; Goods, services and facilities
- Settlement terms:
- Access to premises provided
- Goods/services/facilities - adjustments provided
About the complaint
The complainant has a spinal injury and uses a mobility scooter. He claimed he was unable to leave his home due to the lack of pavement outside his house, given he was told it was illegal to use his scooter on the road.
On being notified of the complaint, the local council indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an agreement that the local council modify the pavement on the complainant's driveway and on the opposite side of the road to enable the complainant to safely access the footpath on the opposite side of the road with his scooter.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
