Resolved complaint (108) about age discrimination in goods, services and facilities

About the complaint

The complainant is 83 years of age and holds a credit card with the respondent financial institution. The financial institution offers customers with this credit card free travel insurance. The complainant alleged he was unable to access this benefit because the respondent insurer did not offer travel insurance to people over 80 years of age at the time he sought to travel.

The respondents claimed any discrimination was not unlawful because they relied on statistical and actuarial data on which it was reasonable to rely when assessing eligibility.

The complaint was resolved. The insurer undertook to take the complainant's concerns into consideration going forward and the financial institution waived its credit card membership fee for twelve months.

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