Resolved complaint (110) about disability discrimination in access to goods, services and facilities
Learn how a complaint (110) about disability discrimination in access to goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Access to premises; Goods, services and facilities
- Settlement terms:
- Access to premises provided - adjustments provided
- Goods/services/facilities - revised terms and conditions
About the complaint
The complainant is blind and has a guide dog. He claimed he was unable to safely cross a street near his home because although there was a pedestrian safety zone, there was no way for him to detect the location of the zone. He said he had asked his local council on several occasions to address the issue with no result.
The local council advised it was aware of the complainant's concerns but was not in a position to agree to individual requests for the installation of tactile ground surface indicators.
The complaint was resolved with an agreement that the local council would upgrade the crossing near the complainant's home and include resurfacing to ensure it is accessible to people who are blind.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
