Resolved complaint (91) about racial discrimination in the provision of goods and services
Learn how a complaint (91) about racial discrimination in the provision of goods and services was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Racial Discrimination Act
- Grounds: Ethnic origin; National origin/extraction; Race
- Area(s): Goods, services and facilities
- Settlement terms:
- Compensation
- Settlement amount: $500
About the complaint
The complainant said that a staff member at the respondent supermarket asked him if he was Scottish. He alleged that when he responded that he was from Northern Ireland, the staff member said “Well, that's unfortunate…”
The supermarket acknowledged the staff member used the word “unfortunate” but denied the comment as alleged by the complainant.
The complaint was resolved with an agreement that the supermarket offer the complainant a $500 gift card.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
