Resolved complaint (117) about age discrimination in accommodation and goods, services and facilities
Learn how a complaint (117) about age discrimination in accommodation and goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Age Discrimination Act
- Grounds: Age
- Area(s): Accommodation; Goods, services and facilities
- Settlement terms:
- Apology - private
- Compensation
- Complainant satisfied with response/information provided
- Goods/services/facilities - revised terms and conditions
About the complaint
The complainant is 58 years of age. She alleged the respondent hostel required her to cancel her booking of a shared room with bunk beds once made aware of her age. The complainant said she advised the hostel she had no disability that would impair her ability to use a bunk bed.
The hostel said it no longer blocked guests from using shared rooms with bunk beds on the basis of age. The hostel advised it instead informs guests of potential risks associated with using bunk beds. The hostel apologised to the complainant for her experience.
The complaint was resolved with an agreement that the hostel compensate the complainant for the cost of her reservation and make a donation to a charity of the complainant's choosing.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
