Resolved complaint (122) about disability discrimination in goods, services and facilities
Learn how a complaint (122) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Disability Standards; Goods, services and facilities
- Settlement terms:
- Goods/services/facilities - revised terms and conditions
About the complaint
The complainant has a physical disability. She alleged parking in accessible parking spaces at the respondent hospital was limited to 60 minutes and this did not provide her with sufficient time to use the hospital's services.
On being advised of the complaint, the hospital indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an undertaking by the hospital to increase parking time limits in accessible parking spaces from one to two hours and to install two additional accessible parking spaces to offer longer-term parking.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
