Resolved complaint (123) about disability and disability aid discrimination in access to good, services and facilities
Learn how a complaint (123): disability and disability aid discrimination in access to good, services and facilities — resolved by conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability aid; Disability
- Area(s): Access to premises; Goods, services and facilities
- Settlement terms:
- Access to premises provided;
- Compensation;
- Goods/services/facilities - revised terms and conditions
- Settlement amount: $2,250
About the complaint
The complainant has a mobility disability and holds a disability parking permit. She worked at a business in the respondent shopping centre. She said the staff car park was located too far for her and that customers with disability parking permits were able to access free parking close to the shopping centre in its customer car park. She alleged her request to access accessible parking free of cost at the customer car park was refused.
The shopping centre denied discriminating against the complainant and agreed to participate in conciliation.
The complaint was resolved with an agreement that the complainant be able to access free accessible parking at any of its shopping centres in her state. The shopping centre also paid the complainant approximately $2,250 as a refund for parking fees she had incurred.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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