Resolved complaint (101) about disability discrimination in goods, services and facilities
Learn how a complaint (101) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Goods/services/facilities
- Training - anti discrimination/EEO training introduced
- Training - named individual(s) to undertake anti-discrimination/EEO training
About the complaint
The complainant's seven year old son has bilateral profound hearing loss and communicates in Auslan. She alleged that the respondent childcare provider refused to enrol her son in a holiday program because of his disability, despite her offer to cover the cost of an Auslan interpreter to aid communication.
The childcare provider claimed that its staff were not experienced in working with Auslan interpreters, that it was concerned about the child's physical safety during sports activities, and that the presence of an Auslan interpreter may have caused the child's peers to bully and isolate him.
The complaint was resolved with an agreement that the childcare provider's director participate in deafness awareness training and provide his staff with internal training and resources on working with Auslan interpreters.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
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