Resolved complaint (124) about disability discrimination in goods, services and facilities
Learn how a complaint (124) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Reasonable adjustment provided
About the complaint
The complainant advises she has Autism Spectrum Disorder and a sensory processing disorder and was a patient at the respondent medical centre. She claimed she felt overwhelmed by the sensory environment at the centre and requested that the music be turned off. She claimed her request was denied and she was required to explain her disability in front of other clients.
On being advised of the complaint, the medical centre indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an undertaking by the medical centre to make a quiet room available to the complainant when attending the medical centre in future, so long as it had sufficient notice for the room to be made available.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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