Resolved complaint (125) about disability discrimination in goods, services and facilities
Learn how a complaint (125) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities; Insurance
- Settlement terms:
- Compensation
- Settlement amount: $1,900
About the complaint
The complainant alleged the respondent insurer denied her application for income protection insurance because she has a history of psychosocial disability. She claimed the insurer did not properly take into account the fact that she has managed her disability while working.
The insurer denied discriminating against the complainant but indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an agreement that the insurer pay the complainant $1,900 in compensation.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
