Resolved complaint (128) about racial hatred in the provision of goods and services
Learn how a complaint (128) about racial hatred in the provision of goods and services was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Racial Discrimination Act
- Grounds: Ethnic origin; National origin/extraction; Race; Racial hatred
- Area(s): Goods, services and facilities; Other section 9; Racial hatred
- Settlement terms:
- Apology - private
About the complaint
The complainants are Chinese and attended the respondent store, where they were comparing the prices of products on sale to prices of the same products in China. They alleged the store's owner told them she did not like Chinese people and told them to leave.
On being notified of the complaint, the store's owner apologised to the complainants for the incident. The complainants considered their complaint resolved on this basis.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
