Resolved complaint (136) about disability discrimination in goods, services, and facilities
Learn how a complaint (136) about disability discrimination in goods, services, and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Goods/services/facilities provided
About the complaint
The complainant's niece has a mobility impairment, low vision, Down's Syndrome and is on the autism spectrum. He alleged the respondent government authority discriminated against his niece by not granting her request for a disability parking permit.
The government authority said it had been unable to issue the disability parking permit to the complainant's niece due to insufficient/inappropriate supporting documentation. The government authority issued the complainant's niece a disability parking permit on the basis of supporting documents provided with the complaint. The complainant considered the complaint resolved on this basis.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
