Resolved complaint (141) about racial discrimination in the provision of goods and services
Learn how a complaint (141) about racial discrimination in the provision of goods and services was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Racial Discrimination Act
- Grounds: Ethnic origin; Race
- Area(s): Goods, services and facilities; Other section 9
- Settlement terms:
- Statement of regret - private
About the complaint
The complainant is Chinese and attended the respondent business. He said he tried to fill up his water bottle in the parents' room and was approached by a staff member who told him he could not use the room unless it was for parenting purposes. The staff member asked the complainant his name, which he refused to give. The complainant alleged the staff member then started guessing Asian sounding names in a mocking manner.
The business denied discrimination and agreed to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an undertaking by the business to write to the complainant expressing regret for his experience and setting out measures taken by the business to prevent discrimination.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
