Resolved complaint (203) about disability discrimination in accommodation

About the complaint

The complainant’s disability makes it difficult for her to undertake household cleaning tasks. She alleged the respondent provider of affordable and supported accommodation evicted her because she could not meet the required standards of cleanliness.

The accommodation provider advised it is required to comply with external health and safety regulations. The accommodation provider said it referred the complainant to services that could have assisted her to maintain the required standard of cleanliness, but the complainant declined to access these services. The accommodation provider said the decision to evict the complainant was made after having several discussions with her and giving her multiple warnings.

The complaint was resolved with an agreement that the accommodation provider pay the complainant $2,000 and write to her expressing regret for the incidents giving rise to the complaint. The accommodation provider also undertook to update anti-discrimination training for its staff.

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