Resolved complaint (207) about gender identity discrimination in goods, services and facilities
Learn how a complaint (207) about gender identity discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Sex Discrimination Act
- Grounds: Gender identity; Intersex status; Sex
- Area(s): Goods, services and facilities
- Settlement terms:
- Goods/services/facilities
About the complaint
The complainant identifies as a non-binary transgender masculine intersex person. They alleged that the respondent credit reporting agency only permitted them to record their sex and/or gender identity on its systems as 'male' or 'female'.
The agency denied discriminating against the complainant but indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved after the agency made changes to its systems to enable the option of “other” when selecting a person’s sex and/or gender identity.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
