Resolved complaint (170) about age discrimination in employment
Learn how a complaint (170) about age discrimination in employment was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Age Discrimination Act
- Grounds: Age
- Area(s): Employment
- Settlement terms:
- Apology - private
- Training - anti-discrimination/EEO training introduced
About the complaint
The complainant was 41 years of age and applied for a job at the respondent retailer, stating he was willing to learn new skills. He alleged that the retailer refused to consider his resume and told him “Learning is for 15 years olds who are working for $14 an hour, not $32 an hour”.
The retailer denied the alleged comments and agreed to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an agreement that the retailer would write to the complainant apologising for the events giving rise to the complaint and roll out an online discrimination training module to all staff.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
