Resolved complaint (172) about disability discrimination in goods, services and facilities
Learn how a complaint (172) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Accommodation; Goods, services and facilities
- Settlement terms:
- Goods/services/facilities – revised terms and conditions
About the complaint
The complainant has a disability that affects her mobility and is a resident of the respondent retirement village, which is managed by the respondent strata manager. She alleged the body corporate voted to deny her request for the installation of a chair lift to improve accessibility.
The respondents claimed the complainant’s request did not comply with the requirements of relevant strata scheme legislation.
The complaint was resolved with an agreement that a general meeting of the body corporate would vote on a by-law for the installation of a chair lift to be tabled by the complainant.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
