Resolved complaint (177) about assistance animal discrimination in goods, services and facilities
Learn how a complaint (177) about assistance animal discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Assistance animal; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Policy change/Change in practice (external customers)
- Training - anti discrimination/EEO training introduced
About the complaint
The complainant has a psychosocial disability and has an assistance animal. He alleged a nurse at the respondent medical practice refused to see him to take blood samples because he was accompanied by his assistance dog.
The medical practice denied discriminating against the complainant and indicated a willingness to participate in conciliation.
The complaint was resolved by conciliation with an agreement that the medical practice display signs stating assistance animals are welcome and deliver training to staff on assistance animal.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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