Resolved complaint (180) about assistance animal discrimination in goods, services and facilities
Learn how a complaint (180) about assistance animal discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Assistance animal; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Apology - private
- Compensation
- Settlement amount: $100
About the complaint
The complainant alleged the respondent taxi driver refused to carry her because she was accompanied by an assistance dog. She alleged the respondent taxi company did not respond appropriately to her complaint about the incident.
The taxi company denied the allegations of discrimination.
The complaint was resolved with an agreement that the taxi company write to the complainant apologising for the incident and offer her a $100 voucher.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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