Resolved complaint (181) about disability discrimination in goods, services and facilities

About the complaint

The complainant has chronic pain and is in receipt of the disability support pension. He said the respondent car manufacturer issued a recall of his car, requiring owners to attend approved service centres for repair. The complainant alleged the nearest approved service centre was over 100 Km from his home and he was unable to make the trip because of his disability.

The car manufacturer denied unlawful discrimination and said mechanics working on its cars must be duly trained and accredited to undertake certain electrical repairs.

The complaint was resolved with an agreement that the car manufacturer would write to the complainant apologising for the events giving rise to the complaint and would allow his local mechanic to repair the car at no cost to the complainant.

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