Resolved complaint (184) about disability discrimination in goods, services and facilities
Learn how a complaint (184) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Apology - private
- Compensation
- Settlement amount: $1,000
About the complaint
The complainant has severe neuropathy in his hands and feet, chronic diabetes, mobility issues and was recovering from recent surgery on his right arm. He alleged staff at the respondent supermarket refused to assist him retrieve items from its shelves unless he provided a medical certificate and threatened to have him removed from the store when he became upset about this and their refusal to provide him with a copy of the relevant policy.
On being advised of the complaint, the supermarket indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved by conciliation. The supermarket apologised to the complainant for his experience and agreed to pay him $1,000.
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Please note:
- all complaints are de-identified
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