Resolved complaint (189) about racial discrimination in the provision of goods and services
Learn how a complaint (189) about racial discrimination in the provision of goods and services was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Racial Discrimination Act
- Grounds: Ethnic origin; National origin/extraction; Race
- Area(s): Goods, services and facilities
- Settlement terms:
- Statement of regret - private
About the complaint
The complainant is of Chinese background and undertook an internship at the respondent childcare centre, where the majority of staff are of Indian background. He alleged he was discriminated against on the ground of his race, including by being excluded from cultural events, being allocated non-educational and menial tasks, being excluded from conversations largely undertaken in the Hindi language and receiving a less favourable internship report than a fellow intern of Indian background.
The childcare centre denied discriminating against the complainant but offered to write to him expressing regret for his experience and any distress it may have caused. The complainant considered his complaint resolved on this basis.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
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