Resolved complaint (210) about assistance animal discrimination in goods, services and facilities
Learn how a complaint (210) about assistance animal discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Assistance animal; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Apology - private
- Training - named individual(s) to undertake anti-discrimination/EEO training
About the complaint
The complainant has an assistance dog to help manage the effects of a psychosocial disability. He alleged a nurse at the respondent medical practice refused to conduct a blood test because he was accompanied by an assistance animal.
The medical practice denied discriminating against the complainant and provided a fact sheet it has developed about assistance animals.
The complaint was resolved by conciliation after the medical practice apologised to the complainant for his experience and directed the nurse to undertake training on assistance animals.
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Please note:
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