Resolved complaint (212) about assistance animal discrimination in access to goods, services and facilities
Learn how a complaint (212): assistance animal discrimination in access to goods, services and facilities — resolved by conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Assistance animal
- Area(s): Access to premises; Goods, services and facilities
- Settlement terms:
- Apology – private;
- EEO/anti-discrimination staff training
About the complaint
The complainant alleged a staff member at the respondent café required him to sit outside and was abrupt with him because he was accompanied by an assistance dog.
On being advised of the complaint, the café agreed to participate in conciliation to try to resolve the complaint.
The complaint was resolved. The café wrote to the complainant apologising for the incident and letting him know that it delivered additional training to staff to promote inclusivity, hospitality, and respect.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
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