Resolved complaint (221) about disability discrimination in goods, services and facilities
Learn how a complaint (221) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Complainant satisfied with response/information provided
- Policy change/Change in practice
- Goods/services/facilities - adjustments provided
About the complaint
The complainant has autism spectrum disorder and says he has difficulty managing his finances and does not use credit or debit cards. He alleged the respondent theatre would not allow him to purchase a drink with cash even after he disclosed he could not use a credit or debit card because of his disability.
In response to the complaint, the theatre advised it would allow patrons to pay with cash if they do not use non-cash payment methods.
The complainant was satisfied that this resolved his complaint.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
