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Resolved complaint (238) about disability discrimination in education

Learn how a complaint (238) about disability discrimination in education was resolved through conciliation.

Disability rights Conciliation register entry 19 March 2026

Summary

  • Year: 2025
  • Relevant Act: Disability Discrimination Act
  • Grounds: Disability
  • Area(s): Disability Standards; Education
  • Settlement terms:
    • Education - adjustments provided
    • Other training provided

About the complaint

The complainant’s son has level 3 autism spectrum disorder and attended the respondent public primary school with one-to-one teacher support and additional teacher’s aide support. The complainant alleged the school proposed to exclude her son from an excursion unless she drove him to the venue and helped his teacher during the excursion. She alleged that the school had told her that her son could not travel to a swimming program on the school bus and she was required to drive her son to the venue and accompany him into the water. The complainant said the school was creating an inequitable and exclusionary educational experience.

On being advised of the complaint, the school indicated a willingness to try to resolve the complaint by conciliation.

The complaint was resolved by conciliation. The parties undertook to work together more cooperatively to enhance the complainant’s son’s meaningful participation in future excursions and programs, including by having additional planning meetings. The school undertook to provide staff with additional training to enable them to more effectively support the complainant’s son.

Guidance on the use of these summaries

This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.

These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.

Please note:

  • all complaints are de-identified
  • complaints are resolved on a 'without admission of liability' basis
  • some content may include confronting or offensive language.

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