Resolved complaint (243) about sex discrimination in goods, services and facilities
Learn how a complaint (243) about sex discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Sex Discrimination Act
- Grounds: Sex
- Area(s): Goods, services and facilities
- Settlement terms:
- Resolved on notification
- Training - other
About the complaint
The complainant is a woman and asked for a ‘fade’ haircut at the respondent barbershop. She alleged a staff member told her they did not cut women’s hair and she should go to a hairdresser.
The owner of the company said it does offer women ‘fade’ haircuts and undertook to remind staff across its shops that they do cut women’s hair. The owner offered to cut the complainant’s hair personally.
The complainant considered her complaint resolved based on the information and undertakings provided by the company.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
