Resolved complaint (263) about disability and assistance animal discrimination in goods, services and facilities
Learn how a complaint (263) about disability and assistance animal discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Assistance animal; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Apology - private
- Compensation
- Training - anti-discrimination/EEO training reviewed/revised
- Policy change/Change in practice
- Settlement amount: $1,500
About the complaint
The complainant alleged the respondent medical practice refused to allow him to undertake an assessment of his fitness to drive because he was accompanied by an assistance animal.
The medical practice denied discriminating against the complainant and indicated a willingness to participate in conciliation.
The complaint was resolved with an agreement that the medical practice apologise to the complainant and pay him $1,500. The medical practice undertook to review relevant policies and procedures and deliver relevant training to staff.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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