Resolved complaint (289) about racial discrimination in goods, services and facilities
Learn how a complaint (289) about racial discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Racial Discrimination Act
- Grounds: Colour; Descent; Race
- Area(s): Goods, services and facilities
- Settlement terms:
- Compensation
- Settlement amount: $4,000
About the complaint
The complainant is Aboriginal and claimed staff at the respondent retail outlet watched him in an unwelcoming manner and treated him less courteously than other customers. He said he raised concerns about this treatment with the retailer but received no response. He alleged he was racially profiled and treated less favourably because of his skin colour and because he is Aboriginal.
The retailer apologised for not making contact with the complainant about his concerns but denied allegations of unlawful discrimination.
The complaint was resolved with an agreement that the retailer pay the complainant $4,000.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
