Resolved complaint (4) about disability and carer discrimination in goods, services and facilities
Learn how a complaint (4) about disability and carer discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2021
- Relevant Act: Disability Discrimination Act
- Grounds: Carer or assistant; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Other
About the complaint
The complainant has a back and leg injury and anxiety and has a carer. She advised she lived in public housing that was not appropriate for someone with her disability and could not appropriately accommodate a carer. She alleged the public housing provider failed to action her request for appropriate housing.
On being advised of the complaint, the relevant government department indicated a willingness to participate in conciliation to try and resolve the complaint.
The complaint was resolved. The complainant was offered accommodation that was appropriate for her disability and need for a carer.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
