Resolved complaint (40) about assistance animal and disability discrimination in goods, services and facilities
Learn how a complaint (40): assistance animal and disability discrimination in goods, services and facilities — resolved by conciliation.
Summary
- Year: 2022
- Relevant Act: Disability Discrimination Act
- Grounds: Assistance animal; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Apology - private
- Adjustments provided
- Revised terms and conditions
- Policy change/Change in practice
About the complaint
The complainant has an assistance dog that assist her to manage her disability. She alleged the respondent zoo/wildlife park discriminated against her by requiring her to leave her assistance dog at the entrance.
The respondent zoo/wildlife park confirmed patrons were not permitted to enter the park with assistance animals. The park claimed that to allow animals to enter the park would impose an unjustifiable hardship on it because it would present a biosecurity risk or risk of other harm to some species at the park.
The complaint was resolved with an agreement that assistance animals would be permitted to enter certain areas of the park, so that any identified risks to species could be appropriately managed.
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