Resolved complaint (41) about disability discrimination in access to premises
Learn how a complaint (41) about disability discrimination in access to premises was resolved through conciliation.
Summary
- Year: 2022
- Relevant Act: Disability Discrimination Act
- Grounds: Disability; Unlawful to contravene Disability Standards
- Area(s): Access to premises; Disability Standards
- Settlement terms:
- Adjustments provided
About the complaint
The complainant has low vision and dined at the respondent’s fast food outlet. He said that he collided with the restaurant’s glass sliding door when exiting the restaurant. He alleged there were inappropriate visual safety indicators on the door to enable him to safely exit the restaurant.
On being advised of the complaint, the respondent indicated a willingness to try to resolve the complaint by conciliation.
The respondent agreed to immediately reinstall visual indicators on the glass doors of the restaurant, and to conduct a wider audit of its other restaurants to ensure the correct visual indicators were displayed.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
