Resolved complaint (42) about disability discrimination in goods, services and facilities
Learn how a complaint (42) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2022
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Adjustments provided
About the complaint
The complainant has an intellectual disability. She said the respondent government department assessed her as unable to parent because of her disability and her 16 month old child was placed in out-of-home care. She alleged the department did not permit her to be accompanied by her disability support worker when having contact visits with her child.
On being notified of the complaint, the department indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an agreement that the complainant’s disability support worker would be allowed to remain with her during contact visits with her child.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
