Resolved complaint (50) about gender identity discrimination in goods, services and facilities
Learn how a complaint (50) about gender identity discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2022
- Relevant Act: Sex Discrimination Act
- Grounds: Gender identity
- Area(s): Goods, services and facilities
- Settlement terms:
- Revised terms and conditions
About the complaint
The complainant is a transgender person who identifies as a woman and was incarcerated at a correctional facility operated by the respondent government department. The complainant alleged she was denied access to female clothing, that officers did not address her using her name or preferred pronouns, that she was denied access to hormone replacement therapy and that her requests to be housed in the female wing were ignored. She said she felt unsafe in the male correctional facility.
On being advised of the complaint, the government department indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an agreement that the complainant be treated as a female incarcerated person.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
